diff --git a/backend/danswer/connectors/freshdesk/connector.py b/backend/danswer/connectors/freshdesk/connector.py index a98ca34bd..bc0b1acab 100644 --- a/backend/danswer/connectors/freshdesk/connector.py +++ b/backend/danswer/connectors/freshdesk/connector.py @@ -129,10 +129,10 @@ class FreshdeskConnector(PollConnector, LoadConnector): def _fetch_tickets( self, start: datetime | None = None, end: datetime | None = None ) -> Iterator[List[dict]]: - """ + """ 'end' is not currently used, so we may double fetch tickets created after the indexing starts but before the actual call is made. - + To use 'end' would require us to use the search endpoint but it has limitations, namely having to fetch all IDs and then individually fetch each ticket because there is no 'include' field available for this endpoint: