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Fixed 400 error when author of ticket is no longer an active user in a Zendesk account. (#3168)

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James Jordan 2024-11-23 15:15:38 -05:00 committed by GitHub
parent a0065b01af
commit d9b87bbbc2
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1 changed files with 15 additions and 7 deletions
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22
backend/danswer/connectors/zendesk/connector.py
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@ -102,13 +102,21 @@ def _get_tickets(
def _fetch_author(client: ZendeskClient, author_id: str) -> BasicExpertInfo | None:
author_data = client.make_request(f"users/{author_id}", {})
user = author_data.get("user")
return (
BasicExpertInfo(display_name=user.get("name"), email=user.get("email"))
if user and user.get("name") and user.get("email")
else None
)
# Skip fetching if author_id is invalid
if not author_id or author_id == "-1":
return None
try:
author_data = client.make_request(f"users/{author_id}", {})
user = author_data.get("user")
return (
BasicExpertInfo(display_name=user.get("name"), email=user.get("email"))
if user and user.get("name") and user.get("email")
else None
)
except requests.exceptions.HTTPError:
# Handle any API errors gracefully
return None
def _article_to_document(